JAMAAP CO., LTD COMPLAINT HANDLING PROCESS

Please remember that voicing your concerns helps JAMAAP CO., LTD to improve services to all our customers. We appreciate the time taken to advise JAMAAP CO., LTD of any matters that may need our attention or remedial action.
OPTIONS TO MAKE A COMPLAINT:

  1. Download and complete our complaint form. Click here to download.
    a. Please provide as much detail as possible, to enable JAMAAP CO., LTD to better assist you in a timely manner.
    b. Scan and email the form to info@jamaap.co.tz
  2. Complete our online contact form which is found via this link http://jamaap.co.tz/contact-us

HOW WE HANDLE COMPLAINTS:
1. On receipt of your complaint (clearly identifying your concerns, covering all relevant facts, and providing the outcome you are seeking), JAMAAP CO., LTD will thoroughly investigate the matter and as necessary, clarify any further detail required with you.
2. Your complaint will be acknowledged within 24-48 hours of receipt (depending on weekends and/or National holidays).
3. JAMAAP CO., LTD will respond to your complaint as quickly as possible.
Many thanks,

The JAMAAP CO., LTD Team.